Patterns and colors may vary slightly due to the nature of handmade products, making them very similar but never identical. We make our best effort to match color and design to the photo shown, although dye lot variation is a natural part of the dye process. Collective Hand is primarily a made to order shop and we consider all sales final. With some very limited exceptions, returns or exchanges may be allowed with prior authorization. Refunds will not include original shipping charges and customer will be responsible for return freight costs.